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The role of the mentor

The role of the mentor

The value of a workplace mentor to our apprentices is enormous. Evidence suggests that an effective mentor can, through support and supervision not only help a new employee’s orientation in the workplace, but support learners on an apprenticeship to access information, advice and guidance relevant to their learning. They also work with the apprentice, employer and training provider to ensure that problems are resolved quickly and do not threaten the Apprenticeship.

We ask that the workplace mentor to:

  • act as the main point of contact for us
  • be involved in the initial stages of the apprentice’s start on our programmes, signing some of the
  • documentation on behalf of the employer
  • to support the apprentice in the workplace as above
  • to contribute to reviews of progress wherever possible
  • to ‘sign off’ the apprentice’s documentation prior to end point assessment (EPA) and to support and facilitate EPA by our independent end point assessment organisation (EPAO).

We ask mentors who have any concerns about an apprentice/s to contact us immediately so that we can work together to resolve these as quickly as possible.

We ask the employer to identify a mentor who is able to:

  • advise, guide and support learners to ensure they get the most benefit from their learning on programme
  • communicate and collaborate effectively
  • use effective questioning, listening and to challenge as is appropriate
  • work with both us, the training provider, and workplace colleagues to help plan and implement structured and meaningful learning and work experiences
  • liaise with all to facilitate formative and summative assessment of learners’ skills and knowledge
  • collaborate with us to review learners’ progress and to provide evidence of progress and achievement
  • identify and refer issues relevant to learners’ progress and well-being, to both us and/or workplace colleagues.


Our fast growing apprenticeship programme has been awarded Ofsted’s maximum ‘Significant Progress’ in all three judgement areas in its spring 2021 monitoring inspection – a rare achievement only shared by between five and ten per cent of training providers across the country.

Get things moving: email Sue Hinchcliffe

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The role of the mentor
Our role as training provider
Myth busters